Every PixoFig is personalized and made specifically from the photos, options and instructions submitted with
the order. It is not a ready-made or in-stock product.
Photo review3D modelingDesign approvalProductionDispatch
Production begins before shipment
After payment, your order proceeds through photo review, 3D modeling, customer design review, printing, hand
finishing and quality inspection. Work performed during modeling and production is part of the personalized
product and service you purchased, even though the physical figurine has not yet been dispatched.
Estimated timeline and tracking
- 3D modeling: approximately 2–3 business days.
- Printing, hand finishing and quality inspection: approximately 2–3 business days.
- Estimated carrier transit after dispatch: approximately 7–10 business days.
A carrier tracking number does not exist during design and production. Tracking is emailed only after the
finished order passes quality inspection and is handed to the carrier. The absence of tracking during the
stated production period does not mean that work has not begun.
Cancellation and refund stages
- Before 3D modeling begins: the order may be canceled for a full refund.
-
After 3D modeling begins, but before printing approval: the order may be canceled with a
50% refund. The remaining 50% is retained for personalized design work and order-specific costs already
incurred.
-
After design approval for printing: the order cannot normally be canceled, changed or
refunded because of a change of mind, because the personalized item is entering production and cannot
reasonably be resold.
Design review
Please review your design carefully before approving it. Approval authorizes PixoFig to begin printing.
Up to three reasonable revision rounds are included after the preliminary model is established. Major changes
to the original order may require an additional fee or a new order.
Damaged, defective or incorrect items
These cancellation terms do not remove remedies for confirmed damage, production defects, incorrect items or
consumer rights that cannot legally be excluded. Contact support@pixofig.com within 3 calendar days of
delivery if an item arrives damaged, defective or incorrect.
Complete Purchase Notice
Cancellation & Refund Policy
Shipping Policy