Photo & AI Preview Privacy
Last updated: September 14, 2026
This notice explains how (“PixoFig,” “we,” “us” or “our”) handles photos and related materials submitted for website previews, custom design, production and order support. It supplements our general Privacy Policy.
1. What we collect
Depending on how you use the service, we may collect:
- the original photos and reference images you upload;
- generated preview images;
- selected previews and product options;
- design instructions, messages and revision feedback;
- production design images or videos;
- finished-product and packing records used for quality control or support; and
- identifiers needed to connect those materials with a session, email address, customer account or order.
2. How we use submitted photos
We use submitted photos and related materials only as reasonably necessary to:
- generate the preview you request;
- identify the selected style and number of people or pets;
- assess whether the source material is suitable;
- create, revise and obtain approval for the production design;
- manufacture, inspect, pack and deliver the custom product;
- communicate with you and provide customer support;
- prevent misuse, fraud or technical abuse; and
- handle delivery, quality or legal claims.
The website preview is a model-style 2D image, not the final production 3D model.
3. AI and image-processing service providers
PixoFig may transmit submitted images and instructions to contracted hosting, storage, image-processing or AI service providers, including providers that process data in the United States or other locations outside your country.
These providers process materials only to operate the requested preview or production workflow. PixoFig and its model providers do not use customer uploads, generated previews or production reference images to train general-purpose or public AI models. PixoFig does not permit customer photos to be used for advertising, public galleries or unrelated profiling without separate permission from the customer.
4. Retention and deletion
If you do not place an order:** original uploads and generated preview images are retained for up to 7 days so that the preview can be recovered during that period. They are then deleted from active systems.
If you place an order: the original photos, selected preview and production reference materials are retained while needed to create, review, produce, deliver and support the order. They are deleted after the order is completed. If a related support, damage or delivery claim is still open, deletion occurs after that matter is resolved.
Deletion of image files does not require deletion of transaction records that PixoFig or its service providers must retain for accounting, tax, fraud prevention, payment, warranty, dispute or other legal purposes. Those records should be limited to what is needed and retained under the applicable record-retention schedule.
Residual copies may remain temporarily in secured backups until overwritten under normal backup cycles. They are not used for new previews, production or marketing.
5. Public display and marketing
We do not publicly post a customer’s source photo, preview, finished figurine, name, story, review or video merely because the customer placed an order.
We request separate permission before using identifiable customer materials in our Gallery & Reviews page, advertising, social media or other public marketing. Where permission is given, we record the agreed materials and permitted uses.
6. Photos of other people
Only upload a photo if you own it or have authority to use it for the requested product. If another identifiable person appears in the photo, you confirm that you have their permission or another lawful basis to provide the image for this purpose.
Do not upload unlawful, non-consensual, exploitative, sexually explicit or rights-infringing content. We may reject and delete prohibited content.
Last updated: September 14, 2026
7. Children’s photos
If you submit an image of a child, you confirm that you are the child’s parent or legal guardian, or that you have valid authorization from the parent or legal guardian to use the image for the requested product.
Children should not submit photos or place orders on their own.
8. Sharing
We may share relevant materials with service providers involved in hosting, storage, AI or image processing, communications, design, production, quality control and customer support. We may also disclose information when required by law or reasonably necessary to protect rights, safety and the integrity of the service.
We do not sell customer photos.
9. Security
We use reasonable administrative, technical and organizational measures intended to protect submitted materials against unauthorized access, loss, misuse or disclosure. No online system can guarantee absolute security.
Access to customer images should be limited to personnel and service providers who need them for the purposes described in this notice.
10. Your privacy choices and requests
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent.
To submit a request, email support@pixofig.com with the subject line Privacy Request. Include enough information for us to identify the relevant upload or order. We may need to verify your identity and authority before completing the request.
If an active order still requires the requested image, deleting it may prevent us from completing the order. We will explain the available options before processing the deletion.
11. International transfers
Because PixoFig serves customers internationally and uses service providers in different locations, submitted materials may be processed outside your home country. Where required, we use contractual or other appropriate safeguards for international transfers.
12. Changes to this notice
We may update this notice when our preview technology, providers, retention practices or legal obligations change. The latest version and update date will be posted on this page.
Email: support@pixofig.com
We may update this notice when our preview technology, providers, retention practices or legal obligations change. The latest version and update date will be posted on this page.