Shipping Policy

Last updated: September 14, 2026

Each PixoFig is made to order. The total delivery timeline includes design, customer review, printing, hand finishing, quality inspection and carrier transit.

Estimated order timeline

When design feedback and approval are provided promptly, most orders arrive approximately 2–3 weeks from the order date.

Typical stages are:

- 3D modeling: approximately 2–3 business days;
- printing, hand finishing and quality inspection: approximately 2–3 business days; and
- estimated carrier transit: approximately 7–10 business days.

These are estimates, not guaranteed delivery dates. Revisions, delayed customer replies, peak order periods, public holidays, destination conditions, customs processing, severe weather and carrier disruptions can extend the timeline.

If your order is intended for a birthday, wedding, holiday or another important date, please order early. Contact us before ordering if you need help assessing timing.

Design approval and dispatch

Printing begins only after the production design is approved. Tracking information is sent when the finished order is dispatched.

Shipping Information

Free shipping is available in all activated country markets. Customers do not need to pay any shipping fees.

Where we currently ship

We currently ship to:

- the contiguous 48 United States;
- Canada;
- Mexico;
- Argentina;
- the United Kingdom;
- Germany;
- France;
- Spain; and
- Japan.

We do not currently ship to Washington, D.C., Alaska, Hawaii, Puerto Rico or other United States territories.

Availability can change because of carrier, customs or service restrictions. If checkout does not accept your destination, contact us before placing an order.

Carriers

Depending on the destination and available service, orders may be shipped with DHL, UPS or another established carrier or delivery partner. PixoFig selects the service used for each shipment unless otherwise agreed in writing.

Customs duties and import charges

For the supported destinations listed above, PixoFig covers applicable customs duties, import taxes or VAT, and carrier clearance fees associated with delivery. Customers should not be asked to pay an additional import charge upon delivery for a correctly processed PixoFig shipment.

If a carrier unexpectedly requests an import payment, do not pay it without first contacting support@pixofig.com with your order number and a copy of the request.

Shipping address changes

Review your shipping address carefully before completing checkout.

You may request an address change before the order is dispatched, but the change is effective only after PixoFig confirms it in writing. Once a package has been dispatched, we cannot change or redirect the delivery address.

PixoFig is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer, except where applicable law requires otherwise. Contact us immediately if you notice an error.

Tracking

Tracking details are sent after dispatch. Tracking events can take time to appear after a label is created or after the carrier receives the package.

Carrier-confirmed lost packages

If tracking stops updating for an unusual period or the carrier confirms that a package is lost, contact support@pixofig.com. We will open or assist with a carrier investigation.

When the carrier confirms that the package is lost, PixoFig will produce and ship one replacement at no additional charge.

A package is not automatically treated as lost when carrier records show delivery, including a valid delivery scan or delivery photograph. In that situation, we will contact the carrier and review the available delivery evidence before deciding the appropriate resolution.

Marked delivered but not received

If tracking shows delivery but you cannot locate the package:

1. check the delivery location, mailbox, reception area and any safe place shown in the tracking record;
2. ask household members, neighbors or building staff whether they accepted it; and
3. contact us promptly with your order number.

PixoFig will contact or help contact the carrier to verify the delivery. The result depends on the carrier investigation and available delivery evidence, including any delivery photograph.

Damaged shipments

If the package or item arrives damaged, contact us within **3 calendar days of delivery** and follow the evidence requirements in our Refund Policy.

Delivery dates

PixoFig cannot guarantee delivery on a specific date. Any delivery date shown or discussed is an estimate unless PixoFig expressly confirms a guaranteed service in writing.

Contact

Shipping questions: support@pixofig.com
Standard staffed support hours: 7x24hours Email
We respond within 12 hours at the latest.