PERSONALIZED ORDER PURCHASE NOTICE
Last updated: September 21, 2026
Please read this notice carefully before placing your order.
PixoFig products are personalized and made specifically for each customer from the photos, product options and instructions submitted with the order.
By accepting this Purchase Notice and completing your order, you acknowledge and agree to the following terms.
1. PERSONALIZED AND MADE-TO-ORDER PRODUCT
Each PixoFig is individually designed and produced specifically for you. It is not a ready-made or in-stock product.
We use the photos, selected options and instructions submitted with your order to create a personalized 3D design.
Once 3D modeling begins, PixoFig has already started performing personalized design work and incurs design time, labor and other order-specific costs.
Because personalized products cannot normally be restocked or resold to another customer, cancellation, modification, return and refund eligibility depends on the production stage of the order.
2. CUSTOM PRODUCTION PROCESS
After payment is confirmed, your order enters the following custom production workflow:
1. Order and photo review
2. 3D modeling
3. Customer design review and approval
4. Printing
5. Hand finishing and quality inspection
6. Packaging and dispatch
Work performed during the modeling and production stages is part of the personalized product and service you purchased, even though the physical figurine has not yet been dispatched.
3. ESTIMATED PRODUCTION AND DELIVERY TIME
When suitable photos are provided and design feedback is submitted promptly, the typical timeline is:
- 3D modeling: approximately 2–3 business days;
- printing, hand finishing and quality inspection: approximately 2–3 business days; and
- estimated carrier transit after dispatch: approximately 7–10 business days.
Most orders therefore arrive approximately 2–3 weeks from the order date.
These timeframes are estimates and are not guaranteed delivery dates.
Revision requests, delayed customer responses, unsuitable photos, peak order periods, public holidays, destination conditions, customs processing, severe weather and carrier disruptions may extend the timeline.
If your order is intended for a birthday, wedding, holiday or another important date, please contact us before ordering.
4. TRACKING IS PROVIDED ONLY AFTER DISPATCH
A carrier tracking number does not exist during:
- photo review;
- 3D modeling;
- design review;
- revision;
- printing;
- hand finishing; or
- quality inspection.
During these stages, your order is actively being designed or produced even though no carrier tracking number is available.
Tracking information will be emailed to you after production is completed, the finished figurine passes quality inspection and the package is handed to the carrier.
The absence of a tracking number during the stated design and production period does not mean that the order has not been received, that work has not begun or that the purchased service is not being performed.
5. CUSTOMER PHOTOS AND INSTRUCTIONS
You are responsible for providing suitable photos and accurate customization instructions.
By submitting photos, you confirm that:
- you have permission to use the submitted photos;
- the submitted materials do not infringe another person’s rights;
- the selected model type, number of people or pets, size and customization options are correct; and
- you understand that unclear, hidden or missing details may need to be reasonably interpreted during the design process.
PixoFig may contact you if replacement photos or additional information are required.
Delays in receiving requested photos, information, feedback or approval may pause production and extend the estimated completion date.
6. WEBSITE OR AI PREVIEW
Any instant or AI-generated preview shown on the website is an illustrative preview only.
It is not the final production-ready 3D model and does not guarantee that the final figurine will be identical to the instant preview.
The final design may be adjusted for printing, structural stability, visual balance and the selected PixoFig style.
PixoFig products are stylized figurines rather than exact miniature replicas. Reasonable differences in facial features, proportions, colors, textures and fine details are expected.
7. DESIGN REVIEW AND REVISION
Where design review is included, PixoFig will send preview materials to the email address, telephone number, WhatsApp account or other confirmed contact channel associated with the order.
Once the preliminary 3D model has been established, up to three reasonable revision rounds are included.
Revision requests should be clear and consolidated.
Requests that materially change the original order—including the number of people or pets, selected style, pose, clothing, accessories or other ordered specifications—may require an additional fee or a new order.
Any additional charge will be explained before the additional work begins.
8. APPROVAL FOR PRINTING
Please review the design carefully before approving it for printing.
Your approval authorizes PixoFig to begin printing and producing the personalized figurine based on the approved design.
Approval may be provided by email, WhatsApp or another confirmed customer-support channel associated with the order.
After printing approval:
- printing and production may begin immediately;
- further design changes may no longer be possible;
- the order cannot be canceled because of a change of mind; and
- the order is no longer eligible for a change-of-mind refund.
This does not affect remedies available for confirmed damage, production defects, an incorrect item or consumer rights that cannot legally be excluded.
9. CANCELLATION BEFORE 3D MODELING BEGINS
If you contact PixoFig before 3D modeling has begun, you may cancel the order for a full refund to the original payment method.
Sending a cancellation request does not by itself confirm cancellation.
PixoFig will confirm in writing whether personalized design work has begun.
10. CANCELLATION AFTER 3D MODELING BEGINS
Once 3D modeling has begun, personalized design work has already been performed and order-specific costs have already been incurred.
If 3D modeling has begun but you have not yet approved the design for printing, PixoFig may cancel the order and refund 50% of the order value.
The remaining 50% is retained for the personalized design work, labor and order-specific costs already incurred.
This applies even when the physical figurine has not yet been printed or shipped.
11. CANCELLATION AFTER PRINTING APPROVAL
Once you approve the design for printing, the order enters the personalized production stage.
After printing approval, the order cannot normally be canceled, changed or refunded because of a change of mind.
The item is produced specifically for you and cannot reasonably be restocked or resold to another customer.
This does not affect remedies available for confirmed damage, production defects, an incorrect item or consumer rights that cannot legally be excluded.
12. CUSTOMER RESPONSE AND APPROVAL DELAYS
You are responsible for providing a valid email address and reviewing messages related to your order.
PixoFig may send:
- photo or instruction questions;
- design previews;
- revision updates;
- approval requests;
- production updates;
- quality-control updates; and
- shipping and tracking information.
Please add support@pixofig.com to your safe sender list and check your spam or junk folder.
If you do not respond to a design or information request, production may be paused.
A delay caused by missing customer information, feedback or approval does not mean that the order has been canceled or abandoned.
13. MINOR VARIATIONS
Screen settings, source-photo quality, printing and hand-finishing can cause minor variations in color, texture, surface finish and small details.
Reasonable variations resulting from the stylized and handmade nature of the figurine do not by themselves mean that the product is defective or materially different from the approved design.
14. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, contains a confirmed production defect or does not match the approved order specifications, contact support@pixofig.com within 3 calendar days of delivery.
Please provide:
- your order number;
- a clear description of the problem;
- clear photographs of the item;
- photographs of the outer packaging;
- photographs of the inner packaging;
- a photograph of the shipping label; and
- an unboxing video, if available.
Please keep the item and all packaging while the claim is reviewed.
If our review confirms shipping damage, a production defect or an incorrect item, PixoFig will produce and ship one replacement figurine at no additional charge, including replacement shipping.
15. SHIPPING AND DELIVERY
Tracking information is issued after the completed order is dispatched.
Once dispatched, delivery is handled by the selected carrier and is subject to the carrier’s service conditions.
Delivery dates are estimates unless PixoFig expressly confirms a guaranteed delivery service in writing.
Customers are responsible for providing a complete and accurate delivery address.
Address changes are effective only after PixoFig confirms the requested change in writing.
16. RESOLVING ORDER CONCERNS
If you have a question or concern about your order, please contact PixoFig so that we have an opportunity to investigate and resolve the issue.
Contacting us does not restrict any rights you may have under applicable law or through your payment provider.
Order records may include customer instructions, submitted photos, design previews, revision history, design approval, production updates, quality-control records, packaging records, customer communications and shipping information.
17. APPLICABLE CONSUMER RIGHTS
Nothing in this Purchase Notice excludes, restricts or replaces any consumer right or remedy that cannot legally be excluded under applicable law.
18. RELATED POLICIES
By completing your order, you also confirm that you have reviewed:
- Cancellation & Refund Policy:
https://pixofig.com/policies/refund-policy
- Shipping Policy:
https://pixofig.com/policies/shipping-policy
- Privacy Policy:
https://pixofig.com/policies/privacy-policy
19. CONTACT
PixoFig 3D Ltd.
Email:
support@pixofig.com
Address:
Unit 1208, 12/F, Central Plaza,
18 Harbour Road,
Wan Chai, Hong Kong